Shipping policy
Shipping Policy – Luméacare
At Luméacare, we’re committed to delivering your skincare and self-care essentials safely and efficiently. Please review the information below regarding order processing and shipping timelines.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or holidays. During high-demand periods, processing times may be slightly extended.
Shipping Times
United States
Standard Shipping: 7–12 business days
Shipping times are estimates and may vary depending on carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Rates
We offer:
- Standard Shipping: $4.99
- Free U.S. Shipping on orders over $50
Shipping rates are displayed at checkout before purchase.
Order Tracking
Once your order has shipped, you’ll receive a confirmation email containing your tracking information.
Please allow a few days for tracking updates to appear after shipment.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly before placing your order.
Luméacare is not responsible for packages delivered to incorrect or incomplete addresses provided at checkout.
If you notice an error in your shipping information, contact us as soon as possible.
Delayed or Lost Packages
If your package is delayed or appears lost in transit, please contact us and we’ll do our best to assist you with the carrier.
Please note that delivery dates are estimated and not guaranteed.
Damaged Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the item and packaging so we can assist you with a resolution.
Contact Us
If you have any questions regarding your order or shipping, please contact our support team.
Thank you for choosing Luméacare — spa-inspired skincare designed to elevate your glow ritual.