Refund policy
Return & Refund Policy – Luméacare
We want you to love your Luméacare experience. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return:
- Items must be unused and in their original condition
- Products must be returned in their original packaging
- Proof of purchase or order confirmation is required
To request a return, please contact us at:
If your return is approved, we’ll provide instructions on how and where to send your package.
Please note:
Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if:
- your item arrives damaged,
- defective,
- or you received the wrong product.
We’ll work quickly to resolve the issue.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- opened or used skincare products,
- personal care items,
- sale items,
- gift cards.
If you have questions regarding a specific product, feel free to contact us before purchasing.
Exchanges
At this time, we do not offer direct exchanges.
The fastest way to receive a different item is to return the original product (if eligible) and place a new order.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you may cancel or return your order within 14 days of delivery for any reason, provided the item remains unused and in its original condition.
Refunds
Once your return has been received and inspected, we’ll notify you regarding the approval of your refund.
Approved refunds are issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at: